TERMS & CONDITIONS
Item sold on this website is exclusively for horeca/hospitality industry only and not to be sold on retail/online/offline shops.
As a user of this website, you acknowledge that any use of this website, including any transactions you might make, is subject to the trade buyer terms and conditions set out below. Particular attention should be paid to the policies on prices, payment, deliveries and discrepancies.
You acknowledge and agree that all copyright, trademarks and other intellectual property rights in any materials and/or content made available as part of your use of this web site shall remain at all times vested in us. Likewise you acknowledge and agree that any material and content provided via this website is made available solely for your personal non-commercial use and you agree not to copy, reproduce, transmit, publish, display, distribute or commercially exploit any material provided or facilitate any other to do so.
A. Order Processing
We process orders on this web site using a shopping cart. The last stage of this process is a confirmation page that sets out the final details of your order including the cost of goods we will supply, 10% tax and delivery charge. After your order has been placed, we will send you an order acknowledgement email detailing the products you have ordered. Please note that this email acknowledgement is not an order confirmation or order acceptance by Sango Hospitality. Acceptance of your order and the completion of the contract between you and us will only take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. We reserve the right to reject any orders without explanation.
The price you pay is the price displayed on the website at the time we receive your order unless there has been an error in website pricing. We try to ensure that all prices stated are accurate, but errors may occur. If there has been an error in the price of the goods you have ordered we will inform you as soon as possible.
All our prices are subject to 10% tax. ‘The applicable tax will be added at checkout. All prices are also subject to change without notification.
C. Stock Availability
Where possible we endeavour to hold stock of the majority of the items we supply however we cannot ensure permanent availability of all products at all times. If something is out of stock we will advise you of the lead time / delivery date. We may send part of your order ahead of any items that are placed on back order, and invoice for the part delivered accordingly.
Depending on stock availability, we aim to dispatch all orders within 48 hours. See Delivery Information for further details.
We shall make all effort to deliver goods within the estimated timescale but delays can occur due to unforeseen circumstance beyond our control. We shall therefore be under no liability for any delay or failure to deliver the products within estimated timescales.
Cash IN Advance, where payment is received with order.
F. Discrepancies & Returns
Claims for non-receipt, discrepancies or damaged goods must be notified in writing within 24 hours from receipt of delivery. In the event that goods need to be returned, please contact us at email@example.com.
Damaged goods will be replaced. Please notify us immediately of any shortages or breakages, these will be despatched / replaced as quickly as possible. Should you wish to return due to damaged, providing the item in its original condition and suitable for re-sale, we may charge for 10% re-stocking fee for good in large quantity, we will charge our actual carriage costs to facilitate the return.
G. Risk of Loss and Damage
Risk of loss and damage of products passes to you on the date when the products are delivered.
H. Trade Descriptions Act
Every care has been taken to ensure that the description, measurements and specifications are correct and we reserve the right to alter these without notice. We reserve the right to correct any errors or typographical mistakes anywhere on this website without any liability whatsoever on our part. All measurements are approximate and the products you receive may vary slightly from the images on the website.
- Liabilities and Indemnities
We will use all reasonable endeavours to provide accurate information via this web site but in providing such information we offer no warranty regarding this content, or warranties regarding the availability of the web site, that it will be error free, that defects will be corrected and that the server that makes the site available will be virus free. As a consequence we cannot be liable to you in any way for any loss of content, material uploaded or transmitted through the web site and will not be responsible or liable to you for any loss or damage from action taken or taken in reliance on material or information contained on the site.
We will also accept no liability in contract or tort for any economic losses, loss of goodwill or reputation, special or indirect losses suffered or incurred by any party arising out of or in connection with the provisions of any matter under these terms and conditions.
DELIVERIES & RETURNS
Your goods will be despatched by our fastest delivery method , couriers-permitting, for stock items ordered before 12pm this will normally be next working day*.(*subject to unforeseen courier problems)
Express delivery for stock items can be arranged as can early deliveries, must be arranged with us by WA +6281382344330 or firstname.lastname@example.org.
Discrepancies & Returns
Goods are supplied on a commercial buyer basis. Claims for non-receipt, discrepancies or damaged goods must be notified in writing within 24 hours from receipt of delivery. In the event that goods need to be returned, please request the correct return address. Damaged goods will be replaced.
A photograph/video of the damage will be required for Quality Control purposes. Please notify us immediately of any shortages or breakages, these will be despatched / replaced as quickly as possible. While we will replace damaged goods in these circumstances, we do not and will not refund the cost of delivery. We may charge a 10% re-stocking fee for very large quantity. Should you wish to return any items, you may do so within 72 hours (we cannot accept returns after this period), providing that it meets the following conditions: It is in its original packaging; It is unused; It is suitable for resale. Due to the additional expense involved in transportation. We do charge our actual carriage costs to facilitate the return along with the original delivery charge.
In order for your parcel to be identified and processed, you must contact us for a returns authorisation and correct returns address before returning goods. Please contact email@example.com
As long as the items ordered are in stock, we shall endeavour to have these delivered to your address within 48 hours. When items are not in stock, they will be placed on back order and sent to you at the earliest availability. Should the lead time be longer than 7 days, we shall contact you to inform you of such. Please feel free to contact us if you need to receive your item(s) by a specific delivery date or if the order is urgent.
We are able to ship containers of Sango Hospitality tableware to most of countries around the world. Please contact us at firstname.lastname@example.org